High season is in full swing in the Mediterranean, and as we approach the halfway point of summer, we’re delighted to see that our objective remains unchanged: the satisfaction of our customers.
At Christel Pocachard Yachting, each stay aboard our yachts is conceived as a dreamlike interlude, supported by customized customer service, a constant presence, and a constant desire to create unforgettable memories.

First customer reviews make us proud

Since the start of the season, many of our customers have taken the time to share their experiences on board. And the evidence is clear: they leave with smiles on their faces, memories in their heads, and the desire to return.

We are proud to read that our customers have been touched by the quality of our support, by the attention to detail, and above all by the human bond we build with each and every one of them.
These reviews reflect the strong commitment we have always had to offering top-of-the-range, personalized service.

Premium customer service, available 24 hours a day

In the demanding world of yachting, customer service makes all the difference. That’s why our team is available 24 hours a day to respond to any request, solve any unforeseen problem or simply reassure our customers.
With a team of 7 people, we have chosen to operate on a human scale, favoring responsiveness and proximity.

We personally know every customer, every crew, every yacht in our fleet at our central agency. This relationship of trust and transparency enables us toanticipate needs, adapt in real time, and provide each customer with a smooth, worry-free experience.

Local exchanges at the heart of our approach

More than just a customer service, we offer a truly tailor-made support service.
Before, during and after your stay, we give priority to direct exchanges: telephone, messages, physical meetings, on-board visits…
We don’t hesitate to visit our customers to welcome them, review their services or personally ensure that boarding goes smoothly.

This on-the-ground presence is part of our DNA. It guarantees a sincere, authentic relationship, and enables us to build truly personalized experiences.

Perfect knowledge of our boats and their crews

Once again this year, we have carefully selected every yacht offered for charter or sale. But beyond the boat itself, we know every member of the crew, with whom we remain in constant contact.

This close relationship with the teams on board is essential: it enables us to monitor service on a daily basis, identify areas for improvement and suggest adjustments as the season progresses.
We leave nothing to chance: every detail counts to ensure that our customers’ stay lives up to their expectations.

Anticipation, our greatest strength

By making ourselves available 24 hours a day and maintaining a constant link with our onboard crew members, we have developed a real know-how in anticipating needs.
Whether it’s a private transfer, a reservation at a beach restaurant, a specific food request or an activity to be organized at the last minute: we always have a solution ready.

It’s this ability to anticipate that turns a great cruise into a truly unforgettable experience.

Dream vacations in the heart of the Mediterranean

Season after season, our customers continue to choose the Mediterranean and particularly the Côte d’Azur for their vacations.
And we understand! From Saint-Tropez to Monaco, via the islands of Porquerolles or the bay of Cannes, the region offers an exceptional setting, with turquoise seas, wild coves and luxurious ports of call.

Our boats sail in this exceptional setting, and we make sure that every port of call is a personalized experience, just like our customers.
Once again this year, we’re spending a truly dream vacation in the Mediterranean.

Customer satisfaction: our top priority

It’s no coincidence that we’ve chosen to put people at the heart of our business.
For us, luxury isn’t just about a yacht or a destination: it’s about the attention, availability and quality of the bond we forge with our customers.

That’s why every member of our team is committed, every step of the way, to making sure everything runs smoothly.
And that’s why we’re so proud to read the first reviews of the season today, and to see that our commitment is paying off.

In conclusion

Halfway through the season, we’d like to thank our customers for their trust, their positive feedback and their loyalty.
At cpyachting, top-quality customer service isn’t an option, it’s a promise kept. And it’s a promise we’ll continue to keep, day after day, all summer long.

If you too dream of an exceptional Mediterranean vacation, contact us.
We’re ready to create a unique onboard experience for you.